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Air Serbia suspends flights to Tel Aviv
Air Serbia announces that flights to Ben Gurion International Airport in Tel Aviv will be suspended for the next 24 hours. This measure has been taken to safeguard the security of passengers and ... more
Accident investigation experts from the International Civil Aviation Organization (ICAO) arrived in the Ukraine over the weekend to begin assisting their Ukrainian counterparts with the official ... more
FAA Statement - Notice to Airmen Issued for Ben Gurion International Airport
At 12:15 EST on July 22, 2014, the FAA issued a Notice to Airmen (NOTAM) informing U.S. airlines that they are prohibited from flying to or from Israel's Ben Gurion International Airport for a... more
Security Council condemns downing of Malaysian airliner, calls for international probe
The Security Council today (21 JUL) called for an international investigation into last week’s downing of a Malaysia Airlines passenger flight in eastern Ukraine, and demanded that armed... more
IATA Statement on MH17
The International Air Transport Association (IATA) released the following statement from its Director General and CEO, Tony Tyler:"The tragedy of MH17 is an outrage. Over the weekend it was... more
Ukraine Government: Statement of State Commission for Investigation of circumstances of Malaysia Airlines Boeing 777 crash
The State Commission for the Investigation of the circumstances of the Malaysia Airlines Boeing 777 crash confirms that "black boxes" have been handed over to a group of Malaysian experts in the ... more
Tuesday, July 22, 10:05 PM GMT +0800 Media Statement 11 : MH17 Incident
The current general enquiry number +60378841234 for the MH17 incident will be deactivated effective Wednesday, 23 July 2014 at 12.00midnight. Families of passengers and crew of MH17 may still... more
A4A Commends Confirmation of Michael Lawson as U.S. Ambassador to ICAO
Airlines for America (A4A), the industry trade organization for the leading U.S. airlines, issued the following statement commending the Senate's unanimous confirmation of Michael Lawson as the... more
Cebu Pacific and Tigerair Make Progress With Interline Agreement
Cebu Pacific and Tigerair, the two largest low-cost carriers in the Philippines and Singapore respectively, have made further progress on their interline agreement with the first interline... more
New Digital Content Experience in Qantas Domestic Lounges as Part of Entertainment Refresh
Qantas, together with oOh! Media, has launched ‘QView’, a new interactive digital content experience in Qantas Clubs and Lounges across Australia. This change is the first part of a ... more
Experts' Opinion
Voice Of The Customer- Net Promoter Score Drives Sustained Revenue Growth
  Voice Of The Customer Net Promoter Score Drives Sustained Revenue Growth   Commercial and marketing departments constantly talk about the importance of customer service, customer... more

Is Your Interline Billing Process As Efficient As It Can Be?
Is Your Interline Billing Process As Efficient As It Can Be?   Most airlines wouldn’t have an answer to this question simply because they don’t measure the efficiency of processes across the lifecycle of interline billing.Airline Commercial and Finance teams do, in fact, track volumes of interline billing, but not the efficiency of the billing process itself.Transaction volumes by themselves don’t show the full picture. Focusing on volumes, without measuring efficiency... more

ACI Asia-Pacific/World Annual General Assembly 2014
The Airports Council International (ACI) Asia- Pacific/World Annual General Assembly (WAGA) 2014 concluded on 28 May 2014 in Seoul, Korea after three successful days that included a robust conference programme; a fully subscribed Safety Symposium; an at-capacity World Human Resources Forum; a lively exhibition; and ample networking opportunities at a variety of social events. Graciously hosted by Incheon International Airport, this year’s event set a record for the highest number of... more

Photo of the week

Web TV
2014 ATRS Airport Benchmark Study Winners press briefing, 18 July - Bordeaux

Journal of Air Transport Studies
Volume 4 - Number 2, Summer 2013

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